Enabling user centered design processes in open source communities

Authors:
Mads Bødker;Lene Nielsen;Rikke N. Orngreen
Affiliations:
Center for Applied ICT, Copenhagen Business School, Frederiksberg, Denmark;Center for Applied ICT, Copenhagen Business School, Frederiksberg, Denmark;Center for Applied ICT, Copenhagen Business School, Frederiksberg, Denmark
Venue:
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Year:
2007

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Abstract

Drawing on tenets from action research, this paper presents a yearlong intervention designed to facilitate knowledge of actual users and use in an Open Source Software (OSS) development community. Results from the interventions are presented and the influence of central characteristics of the OSS community and its communication is discussed. Initial findings show that the ideology and praxis based approach of the OSS community, as well as their primary media of communication, present a challenge to the introduction of end-user issues.