User and task analysis for interface design
User and task analysis for interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Writing Effective Use Cases
Usability Engineering
Software Requirements
Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques
Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
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To reach a product's business objectives, the requirements of all relevant stakeholders have to be analyzed and considered in the product definition. This paper focuses on the processes applied to analyze and consider the needs and expectations of two of these stakeholder groups, namely the customers and the users of a product. The processes to produce customer centered product definitions and user centered product definitions are compared, rendering visual opportunities to increase their efficiency and effectiveness by means of collaboration.