Analysis of a local-area wireless network
MobiCom '00 Proceedings of the 6th annual international conference on Mobile computing and networking
Characterizing user behavior and network performance in a public wireless LAN
SIGMETRICS '02 Proceedings of the 2002 ACM SIGMETRICS international conference on Measurement and modeling of computer systems
Usability Engineering
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CHI '03 Extended Abstracts on Human Factors in Computing Systems
Analyzing usage of location based services
CHI '03 Extended Abstracts on Human Factors in Computing Systems
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Proceedings of the 1st ACM international workshop on Wireless mobile applications and services on WLAN hotspots
Proceedings of the 1st ACM international workshop on Wireless mobile applications and services on WLAN hotspots
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Proceedings of the 1st ACM international workshop on Wireless mobile applications and services on WLAN hotspots
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Communications of the ACM - Mobile computing opportunities and challenges
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ACM SIGMOBILE Mobile Computing and Communications Review
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DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
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Personal and Ubiquitous Computing
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WiTMeMo '05 Papers presented at the 2005 workshop on Wireless traffic measurements and modeling
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ACSC '05 Proceedings of the Twenty-eighth Australasian conference on Computer Science - Volume 38
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Communications of the ACM - Next-generation cyber forensics
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Communications of the ACM - Hacking and innovation
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Proceedings of the 4th international conference on Mobile systems, applications and services
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Mobile Networks and Applications - Special issue: Wireless mobile wireless applications and services on WLAN hotspots
PePe field study: constructing meanings for locations in the context of mobile presence
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Mobile studying and social usability on a wireless campus
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Context-aware privacy protection with profile management
WMASH '06 Proceedings of the 4th international workshop on Wireless mobile applications and services on WLAN hotspots
A QoS management system for multimedia applications in IEEE 802.11 wireless LAN
MUM '06 Proceedings of the 5th international conference on Mobile and ubiquitous multimedia
Why Johnny can't encrypt: a usability evaluation of PGP 5.0
SSYM'99 Proceedings of the 8th conference on USENIX Security Symposium - Volume 8
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Wireless Local Area Networks (WLANs) have become commonplace addition to the normal environments surrounding us. Based on IEEE 802.11 technology, WLANs can now be found in the working place, at homes, and in many cities' central district area as open or commercial services. These access points in the public areas are called "hotspots". They provide Internet access in various types of public places such as shopping districts, cafés, airports, and shops. As the hotspots are being used by a growing user base that is also quite heterogeneous, their usability is becoming evermore important. As hotspots can be accessed by a number of devices differing in their capabilities, size, and user interfaces, achieving good usability in accessing the services is not straightforward. This paper reports a user study and usability analysis on WLAN access to discover user's needs and suggest enhancements to fight the usability problems in WLAN access.