A new framework of measuring the business values of software

Authors:
In Ki Kim;Beom Suk Jin;Seungyup Baek;Andrew Kim;Yong Gu Ji;Myung Hwan Yun
Affiliations:
Department of Industrial Engineering, Seoul National University;Department of Industrial and information Engineering, Yonsei University;Department of Industrial Engineering, Pennsylvania State University;Ubiquitous Computing Laboratory, IBM Korea;Department of Industrial Engineering, Pennsylvania State University;Department of Industrial Engineering, Seoul National University
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Year:
2007

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Abstract

A new framework for measuring the business values of software is presented. The business values of software are categorized to two groups: tangible- and intangible-benefit. An implicit approach is used to quantitatively measure the intangible benefit of software by introducing two concepts, product attribute and quality attribute. The approach can relate the quantitative value from the usability test into the qualitative, intangible benefits of software. As an example, the proposed framework is applied to a software system in the development stage. We demonstrate the capability of the framework to quantitatively measure the intangible benefits of software as well as the tangible benefit by studying the usability test.