Design effective navigation tools for older web users

Authors:
Qin Gao;Hitomi Sato;Pei-Luen Patrick Rau;Yoko Asano
Affiliations:
Dept. of Industrial Engineering, Tsinghua University, P.R. China;Nippon Telegraph and Telephone Co., Yokosuka City, Japan;Dept. of Industrial Engineering, Tsinghua University, P.R. China;Nippon Telegraph and Telephone Co., Yokosuka City, Japan
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Year:
2007

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Abstract

This research looks at various navigation menu designs and the use of the summary of important content with the aim to improve older web users' performance and satisfaction and to alleviate their disorientation and task workload. Fifty older participants with abundant computer experience were recruited from senior-citizen universities so as to exclude the influence of lack of experience from the result. During the experiment, participants searched for specific product information on e-commerce websites with different navigation menus and different design of the summary of important content. Participants using tab menu were found less disoriented than people using index menu. Providing a summary of important information could reduce the workload the tasks imposed on older user effectively.