Users interact differently: towards a usability-oriented user taxonomy

Authors:
Fabian Hermann;Iris Niedermann;Matthias Peissner;Katja Henke;Anja Naumann
Affiliations:
Fraunhofer Institute for Industrial Engineering, Stuttgart, Germany;Fraunhofer Institute for Industrial Engineering, Stuttgart, Germany;Fraunhofer Institute for Industrial Engineering, Stuttgart, Germany;Deutsche Telekom Laboratories, Technische Universität Berlin, Berlin, Germany;Deutsche Telekom Laboratories, Technische Universität Berlin, Berlin, Germany
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Year:
2007

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Abstract

This paper proposes a preliminary user taxonomy that describes differences among users when interacting with Information and Communication Technology (ICT) systems. A qualitative study based on expert-ratings was conducted to get a prioritized list of person variables influencing the interaction behavior. Based on this list, eight preliminary user types with different attitudes towards ICT-systems were identified and described. This taxonomy will be tested and validated by empirical investigations.