Enable the organization for UCD through specialist and process counseling

  • Authors:
  • Natalie Woletz;Susanne Laumann

  • Affiliations:
  • SirValUse Consulting GmbH, Hamburg, Germany;Siemens Medical Solutions, Erlangen, Germany

  • Venue:
  • HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
  • Year:
  • 2007

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Abstract

This paper describes two generic counseling approaches, valuable in the field of User Centred Design. The paper differentiates the areas of User Experience from User Centered Design as a holistic approach. The conclusions drawn will suggest which type of consultancy approach to best use for which type of service. With this, the authors especially address external usability consultants.