What makes strategic usability fail?: lessons learned from the field

Authors:
Stephanie Rosenbaum;Sarah Bloomer;Dave Rinehart;Janice Rohn;Ken Dye;Judee Humburg;Jakob Nielsen;Dennis Wixon
Affiliations:
Tec-Ed, Inc.;The Hiser Group;Usability Management, Inc.;Sun Microsystems, Inc.;Microsoft Corporation;JLHA;Nielsen Norman Group;Microsoft Corporation
Venue:
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Year:
1999

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Abstract

This panel asks a group of well-known usability practitioners what is keeping us from achieving the penetration of strategic usability within organizations. Eight panelists describe the lessons they learned while attempting to make usability pervasive in different organizational environments.