Usability management maturity, part 1: self assessment—how do you stack up?
ACM SIGCHI Bulletin
Helping and hindering user involvement — a tale of everyday design
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Problems integrating user participation into software development
International Journal of Human-Computer Studies
User and task analysis for interface design
User and task analysis for interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability Engineering
What makes strategic usability fail?: lessons learned from the field
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Successful strategies for selling usability into organisations
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Identifying gaps between HCI, software engineering, and design, and boundary objects to bridge them
CHI '04 Extended Abstracts on Human Factors in Computing Systems
The innovation pipeline: design collaborations between research and development
interactions - Immersion
Key requirements for integrating usability engineering and software engineering
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: design and development approaches - Volume Part I
| Hi-index | 0.00 |
Improving the performance and effectiveness of usability engineering in software and product development in companies is perceived as a true challenge by many usability professionals. Findings from interviews and observations in eleven assessments of usability engineering processes indicate that usability engineering include typically problems such as poor impact of usability activities in product designs; limited skills and knowledge on usability among the designers and management; unawareness on various activities of usability engineering life-cycle; inappropriately used usability methods; even political games around usability. On the other hand, issues such as project and configuration management, and process performance measures are not the key problems of usability. It is concluded other kinds of methods but standard process assessment should be considered for revealing the problems of usability engineering. The problems identified in the assessment should be clearly communicated to the management, but for developers an assessment should aim for a constructive training occasion on usability.