Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
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DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
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Chinese culture and consumer patterns are dramatically different from those in the US and Europe. That greatly impacts the types of products that are relevant to the Chinese market, the product development life cycle and methods by which these products are defined and developed for information and communication technologies (ICT). To address those unique differences, the User Centered Design (UCD) research team at Intel China has developed and refined techniques for involving engineering staff in the early stages of product design, namely user research and experience design. This early involvement has many advantages and improves the overall effectiveness of the product development team. This article describes the role of the engineers in the early phases of the user centered process, and the learnings and challenges that come from this approach. Real-world case studies are used to illustrate the methodologies.