How developers anticipate user behavior in the design of assistance systems

Authors:
Cordula Krinner
Affiliations:
Technische Universität Berlin, Prospective Design of Human-Technology Interaction Group, Berlin, Germany
Venue:
EPCE'07 Proceedings of the 7th international conference on Engineering psychology and cognitive ergonomics
Year:
2007

Citing 2
Cited 0

Participatory design

Communications of the ACM - Special issue Participatory Design
A model for types and levels of human interaction with automation

IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans

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Abstract

This paper proposes a new perspective on the old problem of function allocation. Instead of analyzing a synchronous interaction between human and computer, we suggest it could be more helpful to reconceptualize function allocation as an asynchronous division of labor between developers/designers and operators/users of human-computer systems. A study with 31 teams of developers was conducted in order to determine the effect of various forms of contact with a system and user participation on the results of a development process. The implications of lacking expected effects for future research are discussed.