Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Cognitive function analysis for human-centered automation of safety-critical systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Observing Cognitive Work in Offices
CoBuild '99 Proceedings of the Second International Workshop on Cooperative Buildings, Integrating Information, Organization, and Architecture
Human Problem Solving
HSI'09 Proceedings of the 2nd conference on Human System Interactions
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Complex system design is about technical specifications, but also how humans act in the loop in Dissemination, Operation, Maintenance and Evolution (DOME) of the system. In system specification, we focus on distribution of work between humans and systems. In design of system's DOME, on building an ecology of individual motives, organizational rules and mediating structures to keep the system sustainable. In our participative design process itself, on how to enroll and maintain test users in realistic experiments. We adopt a complementarist approach: we use different models of human cognition and behavior for each aspect. Human behavior is determined by many factors including subject's motives and goals, constraints and affordances of the context. We list here which models we use and how.