Fostering knowledge exchange in virtual communities by using agents

Authors:
Javier Portillo-Rodríguez;Aurora Vizcaíno;Juan Pablo Soto;Mario Piattini;Gabriela N. Aranda
Affiliations:
Alarcos Research Group, Information Systems and Technologies Department, Soluziona Research and Development Institute, University of Castilla-La Mancha, Spain;Alarcos Research Group, Information Systems and Technologies Department, Soluziona Research and Development Institute, University of Castilla-La Mancha, Spain;Alarcos Research Group, Information Systems and Technologies Department, Soluziona Research and Development Institute, University of Castilla-La Mancha, Spain;Alarcos Research Group, Information Systems and Technologies Department, Soluziona Research and Development Institute, University of Castilla-La Mancha, Spain;Alarcos Research Group, Information Systems and Technologies Department, Soluziona Research and Development Institute, University of Castilla-La Mancha, Spain
Venue:
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Year:
2007

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Abstract

Nowadays, the increase in information and in sources from which to obtain knowledge have generated a large-scale development of knowledge sharing systems. However, these systems do not always live up to the expectations of the organisations that use them, as they do not take the fundamental social aspects necessary for the flow and sharing of knowledge between the members of a community into consideration. The objective of our work is to emulate the behaviour of communities of practice, where the confidence that exists between the members of these communities leads to an exchange of knowledge. We have, therefore, designed a three-level multi-agent architecture which takes into account both the way in which a community member behaves and the community to which that member belongs.