Managing socio-technical interactions in healthcare systems

Authors:
Osama El-Hassan;José Luiz Fiadeiro;Reiko Heckel
Affiliations:
Dept. of Computer Science, University of Leicester, Leicester, United Kingdom;Dept. of Computer Science, University of Leicester, Leicester, United Kingdom;Dept. of Computer Science, University of Leicester, Leicester, United Kingdom
Venue:
BPM'07 Proceedings of the 2007 international conference on Business process management
Year:
2007

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Abstract

We put forward an architectural framework that promotes the externalisation of the social dimension that arises in software-intensive systems which, like in healthcare, exhibit interactions between humans (social components) and technical components (devices, computer-based systems, and so on) that are critical for the domain in which they operate. Our framework is based on a new class of architectural connectors (social laws) that provide mechanisms through which the biddability of human interactions can be taken into account and the sub-ideal situations that result from the violation of organisational norms can be modelled and acted upon by reconfiguring the sociotechnical systems. Our approach is based on formal, algebraic graph-based representations and transformations.