Radio-Frequency Identification (RFID) applications: A brief introduction
Advanced Engineering Informatics
Expert Systems with Applications: An International Journal
Using RFID technology in produce traceability
MAMECTIS'08 Proceedings of the 10th WSEAS international conference on Mathematical methods, computational techniques and intelligent systems
Design of a RFID case-based resource management system for warehouse operations
Expert Systems with Applications: An International Journal
Lightweight Cryptographic Authentication in Passive RFID-Tagged Systems
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
Security and privacy in RFID and applications in telemedicine
IEEE Communications Magazine
A cross-national comparison of perceived strategic importance of RFID for CIOs in Germany and Italy
International Journal of Information Management: The Journal for Information Professionals
A real-time food safety management system for receiving operations in distribution centers
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Hi-index | 12.05 |
Traditional restaurant service is passive: waiters must interact with customers directly before processing their orders. However, a high quality customer-centered service system would actively identity customers, their favorite meals and their expenditure records. To achieve this goal, this study integrates radio frequency identification (RFID), wireless local area network (WLAN) and database technologies to develop an e-restaurant system for customer-centric service, which enables waiters to immediately identify customers via RFID-based membership cards and then actively provide customized services. The user interface of the proposed system is built with Visual C# 2005 and eMbedded Visual C++, and the database is built on Microsoft SQL Server 2005 for Server management and statistic reporting. The WLAN and RFID technologies are used to transmit real-time information of each dining table. To verify the effectiveness of the proposed system, a series of experiments was conducted in two restaurants. A questionnaire survey administrated to waiters and customers confirmed the effectiveness of the proposed e-restaurant system in providing customer-centric service. Furthermore, extensive interviews with restaurant owners revealed very positive feedback.