The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Online Help: Design and Evaluation
Online Help: Design and Evaluation
Software usability: choosing appropriate methods for evaluating online systems and documentation
SIGDOC '93 Proceedings of the 11th annual international conference on Systems documentation
Charting the future of technical communication: SIGDOC 94 and the Great Divide
ACM SIGDOC Asterisk Journal of Computer Documentation
Readers' expectations and writers' goals in the late age of print
SIGDOC '96 Proceedings of the 14th annual international conference on Systems documentation: Marshaling new technological forces: building a corporate, academic, and user-oriented triangle
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Maes, Goutier, and van der Linden (1992, pp. 175--182) begin their SIGDOC 92 paper with a sentence that, I believe, best captures the spirit of last year's Ottawa conference: "It can confidently be assumed that in the coming decades a growing number of readers will be confronted with a growing number and a growing variety of reading situations in which information is offered online" (p. 175). Focusing on the implications of this assertion, this article reviews the 40 research papers presented at last year's SIGDOC 92 conference sponsored by The Association for Computing Machinery, Northern Telecom and Bell-Northern Research. Also, this overview should act as an introduction to this year's 11th Annual International Conference, SIGDOC 93, for researchers and practitioners unfamiliar with the Special Interest Group on Systems Documentation, its contributors, and their research on how to better produce accurate, complete, and understandable documentation.