An empirical study of user navigation during document triage

Authors:
Fernando Loizides;George Buchanan
Affiliations:
Future Interaction Technologies Laboratory, Swansea University;Centre for HCI Design, City University
Venue:
ECDL'09 Proceedings of the 13th European conference on Research and advanced technology for digital libraries
Year:
2009

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Abstract

Document triage is the moment in the information seeking process when the user first decides the relevance of a document to their information need[17]. This paper reports a study of user behaviour during document triage. The study reveals two main findings: first, that there is a small set of common navigational patterns; second, that certain document features strongly influence users' navigation.