A review of factors influencing user satisfaction in information retrieval

  • Authors:

  • Azzah Al-Maskari;Mark Sanderson

  • Affiliations:

  • Department of Information Studies, University of Sheffield, Regent Court, 211 Portobello Street, Sheffield S1 4DP, UK;Department of Information Studies, University of Sheffield, Regent Court, 211 Portobello Street, Sheffield S1 4DP, UK

  • Venue:
  • Journal of the American Society for Information Science and Technology
  • Year:
  • 2010

Quantified Score

Hi-index 0.00

Visualization

Abstract

The authors investigate factors influencing user satisfaction in information retrieval. It is evident from this study that user satisfaction is a subjective variable, which can be influenced by several factors such as system effectiveness, user effectiveness, user effort, and user characteristics and expectations. Therefore, information retrieval evaluators should consider all these factors in obtaining user satisfaction and in using it as a criterion of system effectiveness. Previous studies have conflicting conclusions on the relationship between user satisfaction and system effectiveness; this study has substantiated these findings and supports using user satisfaction as a criterion of system effectiveness. © 2010 Wiley Periodicals, Inc.