Integrating end-user support and negotiations to specify requirements for context-based adaptations in a collaboration environment

• Authors: Syed Sajid Hussain
• Venue: Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems
• Year: 2010

Context-based adaptation reduces the overhead of work breakdown identification and handling from end-users by automated system-initiated adjustments of behavior of collaborative system. But this approach makes adaptation awareness, understanding and revision difficult. We propose a process model guiding the interaction among end-users when dealing with context-based adaptations to avoid these problems. This model also empowers end-users to add exceptions and to specify requirements to add, modify, or delete adaptation policies as amendment requests. End-user negotiations are conducted to remove conflicts because of conflicting views on adaptations and to form consensus before an amendment request is implemented.