Where the streets have no name: how library users get lost in the stacks

Authors:
Dana McKay;Ben Conyers
Affiliations:
Swinburne University of Technology Library, Hawthorn, Australia;Swinburne University of Technology Library, Hawthorn, Australia
Venue:
Proceedings of the 11th International Conference of the NZ Chapter of the ACM Special Interest Group on Human-Computer Interaction
Year:
2010

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Abstract

There is clear evidence that library users often get lost looking for physical items, however there has been little research on how library users search the shelves or what causes them to fail to find what they are looking for. This paper presents a preliminary investigation into library users' difficulties searching the shelves.