Talking in the library: implications for the design of digital libraries

  • Authors:

  • Andy Crabtree;Michael B. Twidale;Jon O'Brien;David M. Nichols

  • Affiliations:

  • Sociology and Computing Departments, Lancaster University, Lancaster LA1 4YR, UK;Sociology and Computing Departments, Lancaster University, Lancaster LA1 4YR, UK;Sociology and Computing Departments, Lancaster University, Lancaster LA1 4YR, UK;Sociology and Computing Departments, Lancaster University, Lancaster LA1 4YR, UK

  • Venue:
  • DL '97 Proceedings of the second ACM international conference on Digital libraries
  • Year:
  • 1997

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Abstract

We describe the use of ethnomethodologically-informed ethnography as a means of informing the requirements elicitation, design, development and evaluation of digital libraries. We present the case for the contribution of such studies to the development of digital library technology to support the practices of information-searching. This is illustrated by a particular study of the help desk at a university library, examining the implications it has for designing appropriate functionality for a digital library. This requires us to address