A behavioral approach to information retrieval system design
Journal of Documentation
Going digital: a look at assumptions underlying digital libraries
Communications of the ACM
Finding and reminding: file organization from the desktop
ACM SIGCHI Bulletin
An organic user interface for searching citation links
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A focus+context technique based on hyperbolic geometry for visualizing large hierarchies
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Annotation: from paper books to the digital library
DL '97 Proceedings of the second ACM international conference on Digital libraries
Talking in the library: implications for the design of digital libraries
DL '97 Proceedings of the second ACM international conference on Digital libraries
Discovering information behavior in sense making. I: time and timing
Journal of the American Society for Information Science
Visualizing document classification: a search aid for the digital library
Journal of the American Society for Information Science - digital libraries: Part 1
Ethnomethodologically informed ethnography and information system design
Journal of the American Society for Information Science
A Browsing System for a Database Using Visualization of User Preferences
IV '00 Proceedings of the International Conference on Information Visualisation
Towards automatic conceptual personalization tools
Proceedings of the 7th ACM/IEEE-CS joint conference on Digital libraries
ICADL'10 Proceedings of the role of digital libraries in a time of global change, and 12th international conference on Asia-Pacific digital libraries
Modern software product support processes and the usage of multimedia formats
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Book selection behavior in the physical library: implications for ebook collections
Proceedings of the 12th ACM/IEEE-CS joint conference on Digital Libraries
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In this paper we describe the results of an ethnographic study of the information behaviourss of university technical support workers and their information needs. The study looked at how the group identified, located and used information from a variety of sources to solve problems arising in the course of their work. The results of the investigation are discussed in the context of the feasibility of developing a potential information base that could be used by all members of the group. Whilst a number of their requirements would easily be fulfilled by the use of a digital library, other requirements would not. The paper illustrates the limitations of a digital library with respect to the information behaviourss of this group of subjects and focuses on why a digital library would not appear to be the ideal support tool for their work.