Supporting collaboration in professional soft-skill training courses

Authors:
Sabina Jeschke;Lars Knipping;Nicole Natho;Olivier Pfeiffer
Affiliations:
RWTH Aachen University ZLW/IMA, Aachen, Germany;Technische Universität Berlin, Berlin, Germany;Technische Universität Berlin, Berlin, Germany;Technische Universität Berlin, Berlin, Germany
Venue:
Proceedings of the First Kuwait Conference on e-Services and e-Systems
Year:
2009

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Abstract

More and more employers qualify their employees in soft skills or make soft-skill knowledge a decision criterion when assigning new jobs. Soft-skills courses are typically highly interactive as soft skills are no factual knowledge and cannot be acquired by simple drilling. The course instructors, who very often are external experts, have to face the challenge to adapt to new media and course styles since new technologies not only shape everyday working life of the course attendees, but also demand for new soft skills due to changed communication practices. This paper proposes a community-oriented approach for professional soft-skill courses using a room-based collaboration platform.