Understanding computers and cognition
Understanding computers and cognition
Modelling business processes for the purpose of redesign
Proceedings of the IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges
Beyond Personal Webpublishing: An Exploratory Study of Conversational Blogging Practices
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 4 - Volume 04
Argumentation support: from technologies to tools
Communications of the ACM - Self managed systems
Formalizing the evolution of virtual communities
Information Systems
Why we twitter: understanding microblogging usage and communities
Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 workshop on Web mining and social network analysis
Proceedings of the first workshop on Online social networks
How and why people Twitter: the role that micro-blogging plays in informal communication at work
Proceedings of the ACM 2009 international conference on Supporting group work
Wikipatterns
What is Twitter, a social network or a news media?
Proceedings of the 19th international conference on World wide web
Patterns for the pragmatic web
ICCS'05 Proceedings of the 13th international conference on Conceptual Structures: common Semantics for Sharing Knowledge
Timelines as mediators of lifelong learning processes
Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
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Conversations are the lifeblood of collaborative communities. Social media like microblogging tool Twitter have great potential for supporting these conversations. However, just studying the role of these media from a tool perspective is not sufficient. To fully unlock their power, they need to examined from a socio-technical perspective. We introduce a socio-technical context framework which can be used to analyze the role of systems of tools supporting goal-oriented conversations. Central to this framework is the communicative workflow loop, which is grounded in the Language/Action Perspective. We show how socio-technical conversation contexts can be used to match the communicative requirements of collaborative communities with enabling tool functionalities. This social media systems design process is illustrated with a case on Twitter.