The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Understanding and Modelling Business Processes with DEMO
ER '99 Proceedings of the 18th International Conference on Conceptual Modeling
Web Service Selection in Virtual Communities
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
The pragmatic web: a manifesto
Communications of the ACM - Two decades of the language-action perspective
Intelligent Agents for Pragmatic Web Services
ALPIT '07 Proceedings of the Sixth International Conference on Advanced Language Processing and Web Information Technology (ALPIT 2007)
Journal of Network and Computer Applications
Easy web service discovery: A query-by-example approach
Science of Computer Programming
Introduction to the special issue on normative multiagent systems
Autonomous Agents and Multi-Agent Systems
Computer
Information and Software Technology
Cognitive Systems Research
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The discovery of suitable web services is a demanding challenge for organisations that plan to benefit from this technology. Markedly even more so when strategic objectives, organisational structures, business processes and technology are situated in a climate of constant change; such dynamic conditions have an impact upon the normative behavioural patterns of people working in organisations. Based upon the principles of the Pragmatic Web, this paper reveals a mechanism that captures behavioural patterns as affordances and norms that when merged form a multi-responsive communication architecture. Enhancing the traditional two-role conversational model found within the Language Action Perspective, the multi-responsive communication architecture placates web service discovery in settings where diverse and unpredictable organisational contexts coupled with the need to consider the actions of all participants that influence the selection of web services are accounted for.