Search log analysis of user stereotypes, information seeking behavior, and contextual evaluation

• Authors: Junte Zhang;Jaap Kamps
• Venue: Proceedings of the third symposium on Information interaction in context
• Year: 2010

Evaluation is needed in order to benchmark and improve systems. In information retrieval (IR), evaluation is centered around the test collection, i.e. the set of documents that systems should retrieve given the matching queries coming from users. Much of the evaluation is uniform, i.e. there is one test collection and every query is processed in the same way by a system. But does one size fit all? Queries are created by different users in different contexts. This paper presents a method to contextualize the IR evaluation using search logs. We study search log files in the archival domain, and the retrieval of archival finding aids in the popular standard Encoded Archival Description (EAD) in particular. We study various aspects of the searching behavior in the log, and use them to define particular searcher stereotypes. Focusing on two user stereotypes, namely novice and expert users, we can automatically derive queries and pseudo-relevance judgments from the interaction data in the log files. We investigate how this can be used for context-sensitive system evaluation tailored to these user stereotypes. Our findings are in line with and complement prior user studies of archival users. The results also show that satisfying the demand of expert users is harder compared to novices as experts have more challenging information seeking needs, but also that the choice of system does not influence the relative IR performance of a system between different user groups.