An algorithm for drawing general undirected graphs
Information Processing Letters
The anatomy of a large-scale hypertextual Web search engine
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Report: The TeleManagement Forum's Enhanced Telecom Operations Map (eTOM)
Journal of Network and Systems Management
SimRank: a measure of structural-context similarity
Proceedings of the eighth ACM SIGKDD international conference on Knowledge discovery and data mining
Automatic multimedia cross-modal correlation discovery
Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
Graphs over time: densification laws, shrinking diameters and possible explanations
Proceedings of the eleventh ACM SIGKDD international conference on Knowledge discovery in data mining
The Wisdom of Crowds
Neighborhood Formation and Anomaly Detection in Bipartite Graphs
ICDM '05 Proceedings of the Fifth IEEE International Conference on Data Mining
Relevance search and anomaly detection in bipartite graphs
ACM SIGKDD Explorations Newsletter
Proceedings of the 15th international conference on World Wide Web
Center-piece subgraphs: problem definition and fast solutions
Proceedings of the 12th ACM SIGKDD international conference on Knowledge discovery and data mining
Structure and evolution of online social networks
Proceedings of the 12th ACM SIGKDD international conference on Knowledge discovery and data mining
Talk Before You Type: Coordination in Wikipedia
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Towards automatic extraction of event and place semantics from flickr tags
SIGIR '07 Proceedings of the 30th annual international ACM SIGIR conference on Research and development in information retrieval
SCOOP: Automated Social Recommendation in Enterprise Process Management
SCC '08 Proceedings of the 2008 IEEE International Conference on Services Computing - Volume 1
Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
Implementing ITIL Configuration Management
Implementing ITIL Configuration Management
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Today, service delivery organizations operate in a highly dynamic, complex, competitive, and globally distributed environment. There is constant pressure to reduce costs and improve performance and quality. Success demands the ability to continuously learn and adapt. Standardization is recognized as essential to reducing variation and, therefore, costs, as well as managing quality. Public frameworks and standards, such as ITIL® (Information Technology Infrastructure Library), provide best-practice guidance and a common vocabulary for managing IT (information technology) services. In this paper, we explore the role that social networking and "crowdsourcing" can play in socializing and developing best practices for a service delivery organization. We draw on our experience developing and deploying a social networking application, called Cyano, which is being used by approximately 13,000 IT professionals to capture and maintain day-to-day activities, processes, and artifacts used for problem and change management of several hundred outsourced infrastructures. Cyano is a new breed of social networking enterprise applications, in which crowdsourcing is leveraged to enrich and maintain IT processes and social networks are not created by explicit membership, but rather are implicitly discovered by the type of activities and infrastructure elements that various users support. In this paper, we focus on 1) the architecture of Cyano for supporting social tagging and linkage across different layers of management applications, 2) process customization and governance, and 3) an automated recommendation system that has been well received by thousands of IT professionals. We also highlight research challenges in this space.