Opportunities for improving eGovernment: using language technology in workflow management
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Virtual research assistants: Replacing human interviewers by automated avatars in virtual worlds
Computers in Human Behavior
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A survey of chatterbots is presented along with their brief background including their emergence, description of the first programs of this type and some of their modern commercial and educational applications.A Chatterbot is a computer program that is designed to simulate an intelligent conversation with one or more human users.To put it more simply, this is a program that, ideally, "communicates" with a person on an equal footing; it somehow analyzes human cue words or phrases and gives appropriate reasonable responses. Such programs are also called virtual agents or chatbots (from the term "ChatterBot," which was originally coined by Michael Mauldin in 1997). In the general case, these may be systems that recognize and reproduce both written and oral speech, although sound recognition is a separate problem that is beyond the scope of our current consideration; further it will be assumed that the programs we deal with have a character interface.