Opportunities for improving eGovernment: using language technology in workflow management

Authors:
Ola Knutsson;Eriks Sneiders;Alyaa Alfalahi
Affiliations:
Stockholm University, Kista, Sweden;Stockholm University, Kista, Sweden;Stockholm University, Kista, Sweden
Venue:
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Year:
2012

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Abstract

Workflow management deals with a fair amount of free text -- scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.