The dawning of the autonomic computing era
IBM Systems Journal
ICSM '05 Proceedings of the 21st IEEE International Conference on Software Maintenance
A Software as a Service with Multi-tenancy Support for an Electronic Contract Management Application
SCC '08 Proceedings of the 2008 IEEE International Conference on Services Computing - Volume 2
ICEBE '08 Proceedings of the 2008 IEEE International Conference on e-Business Engineering
ICSOC '08 Proceedings of the 6th International Conference on Service-Oriented Computing
SPIN: Service Performance Isolation Infrastructure in Multi-tenancy Environment
ICSOC '08 Proceedings of the 6th International Conference on Service-Oriented Computing
Configurability in SaaS (software as a service) applications
Proceedings of the 2nd India software engineering conference
The design of the force.com multitenant internet application development platform
Proceedings of the 2009 ACM SIGMOD International Conference on Management of data
PESOS '09 Proceedings of the 2009 ICSE Workshop on Principles of Engineering Service Oriented Systems
Feedback-Control-Based Performance Regulation for Multi-Tenant Applications
ICPADS '09 Proceedings of the 2009 15th International Conference on Parallel and Distributed Systems
Virtualization-based techniques for enabling multi-tenant management tools
DSOM'07 Proceedings of the Distributed systems: operations and management 18th IFIP/IEEE international conference on Managing virtualization of networks and services
Enabling multi-tenancy: An industrial experience report
ICSM '10 Proceedings of the 2010 IEEE International Conference on Software Maintenance
Engineering multi-tenant software-as-a-service systems
Proceedings of the 3rd International Workshop on Principles of Engineering Service-Oriented Systems
Variability in multi-tenant environments: architectural design patterns from industry
ER'11 Proceedings of the 30th international conference on Advances in conceptual modeling: recent developments and new directions
Metrics and techniques for quantifying performance isolation in cloud environments
Proceedings of the 8th international ACM SIGSOFT conference on Quality of Software Architectures
The role of variability patterns in multi-tenant business software
Proceedings of the WICSA/ECSA 2012 Companion Volume
Variability as a service: outsourcing variability management in multi-tenant saas applications
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
A formal model for multi-tenant software-as-a-service in cloud computing
Proceedings of the 5th ACM COMPUTE Conference: Intelligent & scalable system technologies
Understanding the interactions between users and versions in multi-tenant systems
Proceedings of the 2013 International Workshop on Principles of Software Evolution
Journal of Theoretical and Applied Electronic Commerce Research
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Multi-tenancy is a relatively new software architecture principle in the realm of the Software as a Service (SaaS) business model. It allows to make full use of the economy of scale, as multiple customers - "tenants" - share the same application and database instance. All the while, the tenants enjoy a highly configurable application, making it appear that the application is deployed on a dedicated server. The major benefits of multi-tenancy are increased utilization of hardware resources and improved ease of maintenance, in particular on the deployment side. These benefits should result in lower overall application costs, making the technology attractive for service providers targeting small and medium enterprises (SME). However, as this paper advocates, a wrong architectural choice might entail that multi-tenancy becomes a maintenance nightmare.