Protos: an examplar-based learning apprentice
International Journal of Man-Machine Studies
Case-based reasoning
DYNAMITE: dynamic task nets for software process management
Proceedings of the 18th international conference on Software engineering
Applying case-based reasoning: techniques for enterprise systems
Applying case-based reasoning: techniques for enterprise systems
Data & Knowledge Engineering - Special issue on ER '96
Inheritance of workflows: an approach to tackling problems related to change
Theoretical Computer Science
Inside Case-Based Reasoning
Exception Handling in Workflow Systems
Applied Intelligence
On the Role of Abstraction in Case-Based Reasoning
EWCBR '96 Proceedings of the Third European Workshop on Advances in Case-Based Reasoning
Building Compact Competent Case-Bases
ICCBR '99 Proceedings of the Third International Conference on Case-Based Reasoning and Development
Integration Rules and Cases for the Classification Task
ICCBR '95 Proceedings of the First International Conference on Case-Based Reasoning Research and Development
The Active Database Management System Manifesto: A Rulebase of ADBMS Features
RIDS '95 Proceedings of the Second International Workshop on Rules in Database Systems
Case-Based Reasoning in CARE-PARTNER: Gathering Evidence for Evidence-Based Medical Practice
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
Correctness criteria for dynamic changes in workflow systems: a survey
Data & Knowledge Engineering - Special issue: Advances in business process management
A case-based reasoning framework for workflow model management
Data & Knowledge Engineering - Special issue: Advances in business process management
Improved heterogeneous distance functions
Journal of Artificial Intelligence Research
Remembering to add: competence-preserving case-addition policies for case-base maintenance
IJCAI'99 Proceedings of the 16th international joint conference on Artifical intelligence - Volume 1
An investigation of generalized cases
ICCBR'03 Proceedings of the 5th international conference on Case-based reasoning: Research and Development
Rules and precedents as complementary warrants
AAAI'91 Proceedings of the ninth National conference on Artificial intelligence - Volume 1
Case-base maintenance for CCBR-based process evolution
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
Artificial Intelligence in Medicine
Artificial Intelligence in Medicine
Towards case-based adaptation of workflows
ICCBR'10 Proceedings of the 18th international conference on Case-Based Reasoning Research and Development
Retrieval and clustering for supporting business process adjustment and analysis
Information Systems
A knowledge-based architecture for the management of patient-focused care pathways
Applied Intelligence
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Business process optimization may require to deviate from a default process model, in response to unexpected situations, thus raising exceptions. In this paper, we present a system for supporting end users in handling exceptions in business process management, which exploits the case-based reasoning (CBR) methodology. CBR offers the advantage of relying on operative knowledge, thus reducing the cost of knowledge elicitation, with respect to other methodologies.To maintain and organize the case base, we resort to a type of generalized cases, known as prototypes. The use of prototypes allows us to structure the case base itself, thus speeding up retrieval, and avoiding redundancy. In our system prototypes are also intended as a means to help process engineers in defining revised versions of the process schema, in response to frequent exceptions.The system is currently in use at one of the largest logistics centres in Italy.