Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
Data & Knowledge Engineering - Special issue on ER '96
Exception Handling in Workflow Systems
Applied Intelligence
Introduction: Interactive Case-Based Reasoning
Applied Intelligence
Remembering Why to Remember: Performance-Guided Case-Base Maintenance
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
ICCBR '99 Proceedings of the Third International Conference on Case-Based Reasoning and Development
Building Compact Competent Case-Bases
ICCBR '99 Proceedings of the Third International Conference on Case-Based Reasoning and Development
Remembering to Add: Competence-preserving Case-Addition Policies for Case Base Maintenance
IJCAI '99 Proceedings of the Sixteenth International Joint Conference on Artificial Intelligence
Flexible Support of Team Processes by Adaptive Workflow Systems
Distributed and Parallel Databases
Correctness criteria for dynamic changes in workflow systems: a survey
Data & Knowledge Engineering - Special issue: Advances in business process management
Process Aware Information Systems: Bridging People and Software Through Process Technology
Process Aware Information Systems: Bridging People and Software Through Process Technology
Remembering to forget: a competence-preserving case deletion policy for case-based reasoning systems
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 1
CCBR–Driven business process evolution
ICCBR'05 Proceedings of the 6th international conference on Case-Based Reasoning Research and Development
Integrating process learning and process evolution – a semantics based approach
BPM'05 Proceedings of the 3rd international conference on Business Process Management
Towards a framework for the agile mining of business processes
BPM'05 Proceedings of the Third international conference on Business Process Management
Prototype-based management of business process exception cases
Applied Intelligence
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Retrieval and clustering for supporting business process adjustment and analysis
Information Systems
| Hi-index | 0.00 |
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reasoning (CCBR) allows for flexibly aligning the business processes to new requirements by providing integrated process life cycle support. This includes the adaptation of business processes to changing needs by allowing deviations from the predefined process model, the memorization and the reuse of these deviations using CCBR, and the derivation of process improvements from cases. However, to effectively support users during the whole process life cycle, the quality of the data maintained in the case base (CB) is essential. Low problem solving efficiency of the CCBR system as well as inconsistent or inaccurate cases can limit user acceptance. In this paper we describe fundamental requirements for CB maintenance, which arise when integrating business process management (BPM) and CCBR and elaborate our approach to meeting these requirements.