CCBR–Driven business process evolution

Authors:
Barbara Weber;Stefanie Rinderle;Werner Wild;Manfred Reichert
Affiliations:
Quality Engineering Research Group, Institute of Computer Science, University of Innsbruck, Innsbruck, Austria;Dept. Databases and Information Systems, University of Ulm, Germany;Evolution Consulting, Innsbruck, Austria;Information Systems Group, University of Twente, The Netherlands
Venue:
ICCBR'05 Proceedings of the 6th international conference on Case-Based Reasoning Research and Development
Year:
2005

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Abstract

Process-aware information systems (PAIS) allow coordinating the execution of business processes by providing the right tasks to the right people at the right time. In order to support a broad spectrum of business processes, PAIS must be flexible at run-time. Ad-hoc deviations from the predefined process schema as well as the quick adaptation of the process schema itself due to changes of the underlying business processes must be supported. This paper presents an integrated approach combining the concepts and methods provided by the process management systems ADEPT and CBRFlow. Integrating these two systems enables ad-hoc modifications of single process instances, the memorization of these modifications using conversational case-based reasoning, and their reuse in similar future situations. In addition, potential process type changes can be derived from cases when similar ad-hoc modifications at the process instance level occur frequently.