Weakly-structured Workflows for Knowledge-intensive Tasks: An Experimental Evaluation

  • Authors:
  • L. van Elst;F.-R. Aschoff;A. Bernardi;H. Maus;S. Schwarz

  • Affiliations:
  • -;-;-;-;-

  • Venue:
  • WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
  • Year:
  • 2003

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Abstract

Knowledge work can typically not be modeled sufficientlyby classical, static process models. To enable aprocess-oriented knowledge management (KM) approachunder these circumstances, the concept of weakly-structuredworkflows has been developed. This approachintertwines process modeling and workflow enactmentand facilitates active information support in dynamicallychanging environments. Furthermore, the approachallows process knowledge itself to be used as a valuableresource in KM. In order to investigate whether thisapproach is viable and useful for supporting knowledge-intensiveactivities we designed and performed acomprehensive experimental evaluation. We outline theconceptual approach and realization in an agent-basedsoftware framework for organizational memories anddescribe the experimental settings. The results of theexperiment demonstrate the viability of our key concepts.