Revealed processes in knowledge management

Authors:
Kurt D. Fenstermacher
Affiliations:
MIS Department, University of Arizona, Tucson, Arizona
Venue:
WM'05 Proceedings of the Third Biennial conference on Professional Knowledge Management
Year:
2005

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Abstract

The essence of process is repeatability. Organizations, especially for-profit companies, have worked to refine their operations by using well-defined processes that they can manage. In the modern era, many organizations have focused on redesigning their processes by following Hammer’s discussion of business process reengineering (BPR). While BPR is not dependent on information technology (IT), reengineering efforts often have complementary IT efforts. In particular, the focus on process has led to the rise of workflow management systems. The importance of process in daily life has also made it a central field within artificial intelligence (AI), where researchers in planning work to automate the construction of processes the achieve user goals [1-3]. The combination of planning, workflow systems and information retrieval has led to work in the burgeoning field of intelligent processoriented systems for information access. By incorporating a process representation, a process-oriented system can guide users through complex task sequences, while offering relevant information at each step.