A Lightweight Framework for Cross-Application User Monitoring

  • Authors:
  • Kurt D. Fenstermacher;Mark Ginsburg

  • Affiliations:
  • -;-

  • Venue:
  • Computer
  • Year:
  • 2002

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Abstract

Users often shift among applications as they seek needed data, integrating new material into e-mail messages, memos, and other documents.Unfortunately, the only record of this activity is a series of newly created files.The authors propose a lightweight framework for rich monitoring of multiapplication client sessions that captures allcross-application activity. This framework enables complex analyses of how users access and create information, even when they do so using several applications in concert. Implemented in the Python programming language on the Windows platform,the framework provides the infrastructure for implementing techniques to assist individual and group knowledge tasks. Users can apply it to build understanding in two major ways: monitoring information resource usage and analyzing how people use applications and tools.