Mind over machine: the power of human intuition and expertise in the era of the computer
Mind over machine: the power of human intuition and expertise in the era of the computer
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Understanding Quality in Conceptual Modeling
IEEE Software
Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Expansive Visibilization of Work: AnActivity-Theoretical Perspective
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Context-Aware, Proactive Delivery of Task-Specific Information: The KnowMore Project
Information Systems Frontiers
Knowledge manipulation activities: results of a Delphi study
Information and Management
Making Knowledge Visible through Intranet Knowledge Maps: Concepts, Elements, Cases
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
Multi-perspective Enterprise Modeling (MEMO) - Conceptual Framework and Modeling Languages
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 3 - Volume 3
Managing Information Quality
Weakly-structured Workflows for Knowledge-intensive Tasks: An Experimental Evaluation
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
Knowledge Management Systems: Information and Communication Technologies for Knowledge Management
Knowledge Management Systems: Information and Communication Technologies for Knowledge Management
Enterprise Knowledge Infrastructures
Enterprise Knowledge Infrastructures
Plans as situated action: an activity theory approach to workflow systems
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
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Modeling for knowledge management (KM) is fundamentally influenced by decisions about which approach, focus, perspectives or modeling language should be used. This paper characterizes three key decisions with regard to what modeling should focus on, which units of description are appropriate and what level of granularity is suited and relates them to a general framework that structures the quality of conceptual modeling. For each decision, contrary positions are highlighted and based on this investigation theses about modeling knowledge work are formulated. It is argued for a more flexible modeling of knowledge work by starting from hot spots of knowledge work with high potential for improvement, using situations as basic units of description and modeling on task level to provide starting points for KM support. The theses developed are related to the concept of knowledge stance that seems to be a promising approach to describe recurring situations of knowledge work.