Just-in-time knowledge delivery
Communications of the ACM
A review of web searching studies and a framework for future research
Journal of the American Society for Information Science and Technology
Process Knowledge Management with Traceability
IEEE Software
Supporting Administrative Knowledge Processes
EGOV '02 Proceedings of the First International Conference on Electronic Government
Process-Aware Knowledge Retrieval
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Weakly-structured Workflows for Knowledge-intensive Tasks: An Experimental Evaluation
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
Journal of Management Information Systems
A business intelligence system
IBM Journal of Research and Development
Process-based knowledge management and modelling in e-government: an inevitable combination
KMGov'03 Proceedings of the 4th IFIP international working conference on Knowledge management in electronic government
Business process modelling and help systems as part of KM in e-government
KMGov'03 Proceedings of the 4th IFIP international working conference on Knowledge management in electronic government
Activation of knowledge in an integrated business process support/knowledge management system
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
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Over the last three decades, the idea of just-in-time manufacturing, with its emphasis on quality improvement, streamlining processes, and reducing inventories, has revolutionized manufacturing operations across the industrial world. While there are many interrelated elements in just-in-time manufacturing, the idea’s success in producing goods has led others to apply the same ideas in services, and more recently, to knowledge management. In this paper, I explore the analogy implied by the idea of delivering knowledge “just-in-time” and argue that this necessarily requires a process-oriented approach to knowledge management.