Kolline: a task-oriented system for collaborative information seeking

Authors:
Fernando Figueira Filho;Gary M. Olson;Paulo Lício de Geus
Affiliations:
University of Campinas, Brazil;University of California, Irvine;University of Campinas, Brazil
Venue:
Proceedings of the 28th ACM International Conference on Design of Communication
Year:
2010

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Abstract

This paper presents results of an exploratory study which observed Linux novice users performing complex technical tasks using Google's search engine. In this study we observed that information triage is a difficult process for unexperienced users unless well structured information is provided which results in better satisfaction and search effectiveness. Providing a well structured information allows users to browse through different pieces of documentation without depending exclusively on the keyword search. Based on these observations, this research prototyped Kolline, a system that aims to facilitate information seeking for unexperienced users by allowing more experienced users to collaborate together. Users in Kolline create a task-oriented navigation structure based on web annotations. In this paper we discuss the potential benefits of this technique on helping unexperienced users to solve complex search tasks and present improvements for future work.