On designing task-oriented intelligent interfaces: an e-mail based design framework

Authors:
Marco Calabrese;Vincenzo Di Lecce;Domenico Soldo
Affiliations:
Polytechnic of Bari, II Faculty of Engineering, DIASS, Taranto, Italy;Polytechnic of Bari, II Faculty of Engineering, DIASS, Taranto, Italy;myHermes S.r.l., Taranto, Italy
Venue:
ICIC'10 Proceedings of the Advanced intelligent computing theories and applications, and 6th international conference on Intelligent computing
Year:
2010

Citing 12
Cited 0

Computational intelligence: a logical approach

Computational intelligence: a logical approach
Foundations of statistical natural language processing

Foundations of statistical natural language processing
Artificial Intelligence: A Modern Approach

Artificial Intelligence: A Modern Approach
GESIA: Uncertainty-Based Reasoning for a Generic Expert System Intelligent User Interface

ICTAI '96 Proceedings of the 8th International Conference on Tools with Artificial Intelligence
A process model for recognizing communicative acts and modeling negotiation subdialogues

Computational Linguistics
A computational model of incremental utterance production in task-oriented dialogues

COLING '96 Proceedings of the 16th conference on Computational linguistics - Volume 1
Structural Semantic Interconnections: A Knowledge-Based Approach to Word Sense Disambiguation

IEEE Transactions on Pattern Analysis and Machine Intelligence
Agent communication and artificial institutions

Autonomous Agents and Multi-Agent Systems
Word sense disambiguation: A survey

ACM Computing Surveys (CSUR)
Semantic Lexicon-Based Multi-agent System for Web Resources Markup

ICIW '09 Proceedings of the 2009 Fourth International Conference on Internet and Web Applications and Services
Learning to interpret utterances using dialogue history

EACL '09 Proceedings of the 12th Conference of the European Chapter of the Association for Computational Linguistics
A semantic lexicon-based approach for sense disambiguation and its WWW application

ICIC'09 Proceedings of the Intelligent computing 5th international conference on Emerging intelligent computing technology and applications

Quantified Score

Hi-index	0.04

Visualization

Abstract

This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern matching standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.