Mitigating human-human collaboration problems using software agents

  • Authors:
  • Moamin Ahmed;Mohd Sharifuddin Ahmad;Mohd Zaliman M. Yusoff

  • Affiliations:
  • Universiti Tenaga Nasional, Kajang, Selangor, Malaysia;Universiti Tenaga Nasional, Kajang, Selangor, Malaysia;Universiti Tenaga Nasional, Kajang, Selangor, Malaysia

  • Venue:
  • KES-AMSTA'10 Proceedings of the 4th KES international conference on Agent and multi-agent systems: technologies and applications, Part I
  • Year:
  • 2010

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Abstract

In this paper, we demonstrate the use of autonomous agents to assist humans in complying with the schedule of a collaborative work process. Software agents take over the tasks of communicating between agents and reminding and alerting humans in complying with scheduled tasks. While the FIPA agent communication language implements communication exchanges between agents, an interface for each agent implements the communication between humans and agents. Such interface provides a convenient means for humans to delegate mundane tasks to software agents.