Becoming Wikipedian: transformation of participation in a collaborative online encyclopedia
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Wikinomics: How Mass Collaboration Changes Everything
Wikinomics: How Mass Collaboration Changes Everything
SuggestBot: using intelligent task routing to help people find work in wikipedia
Proceedings of the 12th international conference on Intelligent user interfaces
Crowdsourcing user studies with Mechanical Turk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning to Trust the Crowd: Some Lessons from Wikipedia
MCETECH '08 Proceedings of the 2008 International MCETECH Conference on e-Technologies
Peoplecloud for the globally integrated enterprise
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
Information needs of system administrators in information technology service factories
CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
Knowledge and information and needs of system administrators in IT service factories
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
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The value of crowdsourcing, arising from an instant access to a scalable expert network on-line, has been demonstrated by many success stories, such as GoldCorp, Netflix, and TopCoder. For enterprises, crowdsourcing promises significant cost-savings, quicker task completion times, and formation of expert communities (both within and outside the enterprise). Many aspects of the vision of enterprise crowdsourcing are under vigorous refinement. The reasons for this lack of progress, beyond the isolated and purpose-specific crowdsourcing efforts, are manifold. In this paper, we present our experience in deploying an enterprise crowdsourcing service in the IT Inventory Management domain. We focus on the technical and sociological challenges of creating enterprise crowdsourcing service that are generalpurpose, and that extend beyond mere specific-purpose, run-once prototypes. Such systems are deployed to the extent that they become an integrated part of business processes. Only when such degree of integration is achieved, the enteprises can fully adopt crowdsourcing and reap its benefits. We discuss the challenges in creating and deploying the enterprise crowdsourcing platform, and articulate current technical, governance and sociological issues towards defining a research agenda.