An institutional perspective on the challenges of information systems innovation in public organisations

Authors:
Gamel O. Wiredu
Affiliations:
School of Technology, Ghana Institute of Management and Public Administration, Accra, Ghana
Venue:
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Year:
2010

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Abstract

Public organisations are normally overwhelmed with sociotechnical challenges of Information Systems (IS) innovation at both organisational and institutional levels. However, most studies of these challenges adopt an organisational perspective, leaving the institutional perspective largely unanalysed. In this paper, the IS innovation challenges faced by a British local authority are analysed to explain the institutional roles of public bureaucracy and information technology (IT). The analysis reveals the tensions between the low-entrepreneurial ethos of public organisations and the efficiency principle of IT. The paper argues that the primary principle of IS innovation should be institutional adjustments of public bureaucracy and information technology. Suggestions on how both institutions can be adjusted are provided.