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CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
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International Journal of Human-Computer Studies - Special issue: 1969-1999, the 30th anniversary
Rapid ethnography: time deepening strategies for HCI field research
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Distributed cognition: toward a new foundation for human-computer interaction research
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The paper presents a collaborative ethnography approach for knowledge elicitation of work teams in complex environments. It discusses the concepts of cognitive systems, distributed cognition, and presents a review of methods commonly used in the elicitation of knowledge both in the case of traditional and complex environments. Then, it points to some advantages of a collaborative approach in comparison to other non-collaborative approaches. An evaluation plan of the collaborative ethnography approach based on experimentation, and the development of a mobile system to support the proposed methodology is also presented. This system aims to stimulate collaboration and an organization in the ethnographic knowledge elicitation process.