Scenario-based design: envisioning work and technology in system development
Scenario-based design: envisioning work and technology in system development
Technology as Experience
Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services
Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
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This paper describes the use of Experience Based Design (EBD), a participatory methodology for healthcare service design, to improve the outpatient service for older people at Sheffield Teaching Hospitals. The challenges in moving from stories to designing improvements, co-designing for wicked problems, and the effects of participants' limited scopes of action are discussed. It concludes by proposing that such problems are common to participatory service design in large institutions and recommends that future versions of EBD incorporate more tools to promote divergent thinking.