Understanding computers and cognition
Understanding computers and cognition
A foundation for the study of group decision support systems
Management Science
Meaning and speech acts: principles of language use (vol. 1)
Meaning and speech acts: principles of language use (vol. 1)
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Cyberliteracy: Navigating the Internet with Awareness
Cyberliteracy: Navigating the Internet with Awareness
An introduction to the language-action perspective
ACM SIGGROUP Bulletin
Depicting the Use and Purpose of Documents to Improve Information Retrieval
Information Systems Research
A Foundation for Flexible Automated Electronic Communication
Information Systems Research
An assessment of group support systems experimental research: methodology and results
Journal of Management Information Systems - Special issue: GSS insights: a look back at the lab, a look forward from the field
Understanding qualitative data: a framework of text analysis methods
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems
Investigating the Moderators of the Group Support Systems Use with Meta-Analysis
Journal of Management Information Systems
A language/action perspective on the design of cooperative work
Human-Computer Interaction
Detecting Deceptive Chat-Based Communication Using Typing Behavior and Message Cues
ACM Transactions on Management Information Systems (TMIS)
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Talks are actions, and language represents the medium through which we encounter reality, carry out practical reasoning, and construct social actions. This study applies the speech act theory to analyze the data collected in a study by Trauth and Jessup [2000] and confirms previous research findings that both the topic and the group size influence the pattern of discussion, especially when issues are threatening. It also shows that the abundance of speech acts like assertives, directives, and expressives can be accounted for by a few simple recurring patterns, indicating participants are rather close-minded. More important, linguistic analysis helps uncovering defensive speech routines that inhibit the generation of valid information and create self-sealing patterns of escalating error. Linguistic analysis may therefore complement positivist and interpretive analysis by examining if participants' engagement is superficial or profound, if consensus is reached or blocked, and if certain speech acts lead to dysfunctional organizational learning. Hence, in the era of participatory Web in which language is the primary medium for interactive sharing and dynamic collaboration, linguistic analysis can be applied to study the promises and declarations that people rely on to initiate, coordinate, and complete social actions.