Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Transcending the individual human mind—creating shared understanding through collaborative design
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Making use: scenarios and scenario-based design
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
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This paper examines the employment of scenario-based design approach in combination with SimLab business process simulation method in the context of studying the fuzzy-front end innovation process in a real-world technology business setting. In this paper we aim to show how these divergent techniques of inquiry can be combined in order to produce knowledge on the one hand about people's experiences, feelings and practices, and on the other hand, about the business process, its bottlenecks and improvement opportunities. Furthermore, our objective is to study how these different modes of knowledge can complement each other in creating an understanding about innovation-related activities as well as in facilitating the building of a shared vision among project participants. Our primary interest is in exploring if scenarios, combined with small-scale personas and business process simulation method have the potential to evoke empathy in a co-design setting. In this paper we present early insights from an ongoing research project with an emphasis on the methods and techniques employed.