The structure of collaborative problem solving in a virtual math team

  • Authors:
  • Gerry Stahl

  • Affiliations:
  • Drexel University, Philadelphia, PA

  • Venue:
  • Proceedings of the 2011 iConference
  • Year:
  • 2011

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Abstract

To understand how small groups use information to solve problems collaboratively within socio-technical environments, we need a method for analyzing the structure of computer-mediated discourse. Conversation analysis offers an analysis of conversational talk in terms of a fine structure of adjacency pairs and offers some suggestions about longer sequences built on these pairs. This paper presents a case study of students solving a math problem in an online text-chat environment. It shows that their problem-solving discourse consists of a sequence of exchanges, each built on a base adjacency pair and each contributing a move in the solution process.