Testing the performance of spoken dialogue systems by means of an artificially simulated user
Artificial Intelligence Review
Relations between de-facto criteria in the evaluation of a spoken dialogue system
Speech Communication
Predicting the quality and usability of spoken dialogue services
Speech Communication
Evaluation of the Slovak Spoken Dialogue System Based on ITU-T
TSD '08 Proceedings of the 11th international conference on Text, Speech and Dialogue
Reference Model for Quality Assurance of Speech Applications
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Towards a Flexible User Simulation for Evaluating Spoken Dialogue Systems
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
A framework for model-based evaluation of spoken dialog systems
SIGdial '08 Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue
Modeling user satisfaction with Hidden Markov Model
SIGDIAL '09 Proceedings of the SIGDIAL 2009 Conference: The 10th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Using knowledge of misunderstandings to increase the robustness of spoken dialogue systems
Knowledge-Based Systems
Computational Linguistics
Processing of requests in estonian institutional dialogues: corpus analysis
TSD'06 Proceedings of the 9th international conference on Text, Speech and Dialogue
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Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality. A broad overview of parameters and evaluation methods is given, both on a system-component level and for a fully integrated system. Three experimental investigations illustrate the relationships between system characteristics and perceived quality. The resulting information is needed in all phases of system specification, design, implementation, and operation. Although Quality of Telephone-Based Spoken Dialogue Systems is written from the perspective of an engineer in telecommunications, it is an invaluable source of information for professionals in signal processing, communication acoustics, computational linguistics, speech and language sciences, human factor design and ergonomics