A behavioural model for information retrieval system design
Journal of Information Science
Information seeking in electronic environments
Information seeking in electronic environments
The influence of uncertainty on the information seeking behavior of a securities analyst
ISIC '96 Proceedings of an international conference on Information seeking in context
A visit to the information mall: Web searching behavior of high school students
Journal of the American Society for Information Science - Special topic issue: youth issues in information science
Users' interaction with World Wide Web resources: an exploratory study using a holistic approach
Information Processing and Management: an International Journal
Cognitive style and on-line database search experience as predictors of web search performance
Journal of the American Society for Information Science - Special topic issue: individual differences in virtual environments
Journal of the American Society for Information Science
Cognitive and task influences on Web searching behavior
Journal of the American Society for Information Science and Technology
Judgement of information quality and cognitive authority in the Web
Journal of the American Society for Information Science and Technology
Information seeking and mediated searching. Part 2: uncertainty and its correlates
Journal of the American Society for Information Science and Technology
The influence of mental models and goals on search patterns during web interaction
Journal of the American Society for Information Science and Technology
The SST method: a tool for analysing web information search processes
Information Processing and Management: an International Journal
Journal of the American Society for Information Science and Technology - Part I: Information seeking research
Conceptual framework for tasks in information studies: Book Reviews
Journal of the American Society for Information Science and Technology
Web searching for health: theoretical foundations for analyzing problematic search engine use
SocInfo'11 Proceedings of the Third international conference on Social informatics
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This research focuses specifically on uncertainty and information seeking in a digital environment. In this research we argue that different types of uncertainty are associated with the information seeking process and that, with the proliferation of new and different search tools, sources and channels, uncertainty, positive/desirable or negative/undesirable, continues to be a significant factor in the search process. Users may feel uncertain at any stage of the information search and retrieval process and uncertainty may remain even after completion of the process resulting in what may be called persistent uncertainty. An online questionnaire was used to collect data from users in the higher education sector. There were three parts to the questionnaire focusing on: information seeking activities, information seeking problems, and access to specific information channels or sources. Quantitative analysis was carried out on the data collected through the online questionnaire. A total of 668 responses were returned from the chosen user categories of academic staff, research staff and research students. This research has shown that there are some information seeking activities and information seeking problems that are the most common causes of uncertainty among significant number of users from different disciplines, age, gender, ICT skills, etc. This is also the case with respect to access to and use of specific information sources/channels, although the degrees of uncertainty in relation are relatively small. Possible implications of this study and further research issues are indicated.